Privacy policy

Last updated: February 9, 2026

Doost Pets ("we", "us", or "our") operates this store and website, including all related information, content, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Doost Pets is a brand of Willow Ventures LLC. This policy describes how we handle your personal information and your pet's information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, billing/shipping address, phone number, and email address.
Financial information including payment card information, transaction details, and payment confirmation. (All payments are processed securely through our service providers; we do NOT store full credit card numbers).
Account & Transaction information including your username, password, the items you view, put in your cart, add to your wishlist, and your purchase history.
Pet Information: To provide a curated experience, we may collect information about your pet, including name, breed, size, weight, and birthday.
Gift Recipient Information in case you purchase a curated box as a gift, we collect the recipient’s name and shipping address solely to fulfill the order. We also process any personal message you include for the box insert. We do not use recipient details for marketing purposes unless they opt-in separately.
Communications with us including the information you include when sending a customer support inquiry or interacting with us via email.
Device & Usage Information including IP address, browser type, unique identifiers, and how you interact with our website (via cookies).

Personal Information Sources

We may collect personal information from the following sources:

Directly from You: When you create an account, make a purchase, visit or use the Services, or contact us.
Offline/Local Events: We may collect your name and email address in person at local Seattle markets, pop-up events, or pet fairs (e.g., via digital sign-up sheets or QR codes) to provide you with boutique updates or digital receipts.
Automatically through the Services: Through the use of cookies and similar technologies to remember your cart and preferences.
From our service providers: Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From Partners: Including affiliate or influencer partners. If you visit our store through a partner’s unique link, we may collect information regarding the source of your visit to attribute the referral correctly.

How We Use Your Information

Provide, Tailor, and Improve the Services: To fulfill orders, process payments, arrange shipping and/or returns, to remember your preferences and items you are interested in, to send notifications to you related to your account, maintain and otherwise manage your account, to enable you to post reviews, and to create a customized shopping experience for you and your pets.
Boutique Marketing: We use your information to send curated updates and promotional communications. We value your inbox; these communications focus on new curated launches and pet wellness. You can opt out at any time via the "Unsubscribe" link.
Security and Fraud Prevention: To authenticate your account and detect fraudulent or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You: We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons: To comply with applicable laws or respond to valid legal processes.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With marketing partners to provide personalized advertising. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here.
In connection with a business transaction such as a merger, sale, or bankruptcy involving Willow Ventures LLC, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. For more details, please visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal Link.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority.

Security and Retention of Your Information

Please note that no security measures are perfect. We cannot guarantee "perfect security," and information sent to us may not be secure while in transit. We retain your information as long as necessary to maintain your account, provide services, or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the following rights:

Right to Access / Know: The right to request access to personal information that we hold about you.
Right to Delete/Correct: The right to request that we delete or fix inaccurate personal information we maintain about you.
Right to Opt-out of Sale/Sharing: The right to opt-out of targeted advertising.

To exercise these rights, please contact us at the email provided below. We do not discriminate against users for exercising their privacy rights.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, including the United States.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for regulatory reasons. We will post the revised version on this page and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at contact@doostpets.com.