Refund policy
We want every tail to wag and every purr to be loud. However, because our boxes are curated with high-quality, often perishable (treats) or high-hygiene (toys/accessories) items, we handle returns as follows:
Damaged or Defective Items
If an item arrives broken, defective, or "ruff" around the edges, we’ll do our best to fix it. Email us at orders@doostpets.com within 7 days of delivery with a photo of the damaged item. We will ship a replacement or issue a refund for that specific item immediately.
Curated Boxes
Because we provide a full, transparent list of every item included in our curated boxes prior to purchase, we do not offer returns based on pet preference or change of mind. However, if for any reason you are not happy with the quality of the items you received, we accept returns of curated boxes within 14 days of delivery. Please note that we do not accept partial returns of the curated boxes. All items included in the box must be returned together, in their original packaging, and strictly free of pet hair or odors.
Individual Items
For non-box items (like specific toys, treats, or accessories), we accept returns of unused items in original packaging within 14 days of delivery. Items must be in their original packaging and strictly free of pet hair or odors.
[Launch Special] Risk-Free Boutique Shopping
To celebrate our grand opening and welcome you to the Doost family, we are currently offering 100% Risk-Free Returns on all orders. We want you to shop with total confidence as you discover our favorite pet goods!
- Free Return Shipping: To make things easy, our team will provide you with a pre-paid shipping label via email.
- Full Refunds: During this launch period, we will refund the full order total (excluding original shipping) for returned items.
Initiating a Return
To start a return, simply contact us at orders@doostpets.com with your order number. Our small Seattle team will review your request and provide you with a pre-paid shipping label within 1–2 business days.
Refunds
Once your return is received and inspected to ensure it meets our hygiene standards (unused, hair-free, and in original packaging), we will process your refund:
- Refund Method: Your refund will be issued to the original payment method used at checkout.
- Processing Time: Most banks take 5–10 business days to reflect the credit on your statement once we have processed the refund on our end.
Exchanges
We do not offer direct exchanges. If you need a different size for an accessory, please return the original (if eligible) and place a new order.
If you have any questions or concerns after receiving your order, please email us at orders@doostpets.com and we will make it right.